Our Guarantees
Booked With Zero Risk
Hiring a photographer for a listing you are already under pressure to sell should not be a gamble. Here is exactly what we promise, and exactly what happens when something goes wrong.
Eight Guarantees on Every Shoot
These apply to every real estate and vacation rental booking, at every price point, in every city we serve. No fine print tiers.
100% Satisfaction Guarantee
Love the photos, or we reshoot free.
If the media does not work for your listing, tell us within 48 hours and we come back and reshoot the property at no charge. No debate, no partial credit, no invoice games. We would rather spend another morning at the property than have you market it with photos you are not proud of.
Blue Sky Guarantee
A grey day never costs you a listing.
Florida weather does not check your listing calendar. If the shoot day turns grey, overcast, or wet, you pick the fix: we come back and reshoot the exteriors in good light at no charge, or we enhance the sky so the home looks like it does on its best day, labelled as a digitally altered image the way MLS rules require. Either way you never pay twice because of the weather.
24-Hour Delivery Guarantee
Photos back in 24 hours, as standard.
Every photo package is delivered within 24 hours of the shoot as the standard service, not as a paid upgrade you have to remember to ask for. When a listing has to go live tonight, same-day rush photo delivery is available on request. Video is the one exception: a video tour is delivered within 48 hours. We aim for 24, but a proper edit sometimes needs the second day, so if you need video in 24 hours or less, call us before you book.
No Travel Fees
One price across every city we serve.
Orlando, Kissimmee, Davenport, Winter Garden, Clermont, Sanford: the rate card is identical in all of them. No mileage surcharge, no travel zones, no fuel line item, and no quiet upcharge because a property sits at the edge of the map.
Drone Aerials Included
Aerials in every package, no extra charge.
Licensed drone photography is included in every real estate and vacation rental package wherever airspace allows, rather than sold as an add-on. Airspace is checked and any LAANC authorization is filed before the shoot, so nobody finds out on the day that the property sits inside controlled airspace.
AI Twilight Included
An AI twilight exterior on every package, no extra charge.
Every real estate and vacation rental package includes an AI twilight exterior: a daytime exterior converted to dusk, delivered with the rest of the set, at no extra charge. Because the evening sky and the glow in the windows are created rather than captured, it is a digitally altered image and has to be disclosed as one on the MLS. Want the real thing? A real twilight shoot in the window after sunset is a separate evening visit with an added fee, so ask for it when you book. The frame most likely to become the lead photo should not depend on budget, which is why the AI version comes with every package.
Licensed and Insured
FAA Part 107 certified and commercially insured.
Every flight is flown by an FAA Part 107 certified remote pilot using Remote ID compliant equipment, and the business carries commercial insurance. Brokerages that keep vendor files on record can request the certificate at any time.
Free Rescheduling
Move your shoot, no fee, no drama.
Sellers change their minds, closings slip, and tenants do not always move out on schedule. Reschedule any shoot at no charge and we will put you in the next open slot that works.
2-Hour Confirmation
Booked and confirmed within 2 hours.
Booking requests are confirmed within 2 hours during business hours, so you are never sitting overnight wondering whether a listing appointment is actually on the calendar.
How to Use a Guarantee
Three steps, no paperwork, no argument.
Tell us within 48 hours
Reply to your delivery email or call (321) 800-5294. Say which photos are the problem and why. There is no form to fill in and no ticket number.
We schedule the fix
For a reshoot we book the next slot that works for the property, usually within a couple of days. For a sky or edit correction we turn it around same day.
You are not billed again
A reshoot under the satisfaction or Blue Sky guarantee carries no second charge, no trip fee, and no editing fee. The original invoice is the only invoice.
About Sky Enhancement and Disclosure
Replacing a grey sky with a blue one is a digitally altered image under California AB 723, and most MLSs and brokerages have chosen to run a single national standard rather than maintain two. It needs to be disclosed. Correcting exposure, white balance, or contrast does not, because those recover what the camera saw rather than change what was there.
That is why the Blue Sky Guarantee gives you the choice. If you want the listing clean of any disclosable edit, we come back and reshoot the exteriors in good light at no charge. If you would rather go live immediately, we enhance the sky and label the image the way the rules require. Both options are free. Only you can decide which one your listing needs.
We would rather tell you this up front than have a compliance question land on your desk later.
Guarantee Questions
What the guarantees cover, in plain terms.
Does Jet Media Productions offer a satisfaction guarantee?
What happens if the weather is bad on the day of my photo shoot?
How fast are real estate photos delivered?
Does Jet Media Productions charge travel or mileage fees?
Are drone photos included or charged separately?
Does Jet Media Productions charge extra for twilight photos?
Is Jet Media Productions licensed and insured?
Can I reschedule a photo shoot?
Ready When You Are
Pick a date, pick a time, and every guarantee on this page applies automatically.